Terms and Conditions

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Effective Date: February 2025

This Payment and Refund Policy outlines the terms and conditions for payments and refunds for services provided by Kristy Anne under Project InBetween. By purchasing any services, you agree to the terms set forth in this policy.

1. Payment Terms

• Payment for services must be made in full at the time of booking unless a payment plan has been arranged.
• Accepted payment methods include PAYID or Direct bank transfer. Information to be provided at the time of confirmed booking.
• All prices are listed in AUD and are subject to change at any time without prior notice.
• In the event of a failed payment, services may be suspended until payment is received.

2. Refund Policy

2.1 Cancellations and Refunds

• If you cancel your booking at least 48 hours before the scheduled session, you may receive a full refund or credit towards a future service.
• Cancellations made within 48 hours of the scheduled service are non-refundable but may be rescheduled at Kristy Anne’s discretion.
• No refunds will be issued for no-shows, missed appointments or unused hours without prior notice.

2.2 Exceptional Circumstances

• In the case of unforeseen emergencies (such as medical emergencies), rescheduling may be accommodated at Kristy Anne’s discretion.
• If a service is canceled by Kristy Anne due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no additional cost.

3. Digital Products & Online Services

• Due to the nature of digital products on this website and online services provided (such as courses, workshops, downloadable content or otherwise stated), all sales are final and non-refundable unless otherwise stated.
• If you experience any technical difficulties accessing your purchased digital content, please contact Kristy directly for assistance via email [info@projectinbetween.com.au] and she will respond within 24-48 hours.

4. Payment Plans & Late Fees

• If a payment plan has been agreed upon, payments must be made on the scheduled dates.
• Late payments may incur a late fee of 15% per day until the balance is paid in full.
• If a payment is overdue by more than 14 days, Project InBetween reserves the right to suspend or terminate access to services.

5. Service agreement and responsibilities

• The success of any project relies on the client’s commitment to open communication, ability to respond in a timely manner to any questions or queries related to the project once it has commenced so as to ensure timely completion of the project or task.
• The project will be completed within the set time frame given to the client, if for any reason there are any delays due to unforeseen circumstances, this will be communicated between the parties involved. 
• Information will be provided to the client upon commencement of the project or task about how communication will occur and at what points. For example a 25% completion check in followed by a 75% check in before completion. This is to ensure that the project or task stays on task and is completed to the satisfaction of all parties involved.

5. Contact Information

For any payment or refund inquiries, please contact: Kristy Anne | Project InBetween

info@projectinbetween.com.au

1300 806 775

www.kristyanne.com.au

By purchasing any services from Kristy Anne as herself and or under the banner of Project InBetween, you acknowledge that you have read, understood, and agreed to this Payment and Refund Policy.